TERMS OF SALE

  1. The agreement:
    These terms and conditions apply to the purchase of books from Octavian Forlag AS. Together with your order, which is confirmed through an order confirmation, these conditions constitute the overall agreement for the purchase.

Consumer purchases are subject to regulations that include the Consumer Purchase Act, the Right of Withdrawal Act,

the E-Commerce Act and the Marketing Control Act.

  1. The parties:
    The seller is Octavian Forlag, Leirvikneset 6, 5179 Godvik. E-mail: post@octavianforlag.no. Organization number: 897 409 682 and is hereinafter referred to as the Seller.

The buyer is the consumer who places the order and is referred to in the following as the buyer/purchaser.

  1. Price:
    The stated price for the goods and services is the total price to be paid by the buyer. This price includes all taxes and additional costs. Additional costs that the seller has not informed the buyer of prior to the purchase shall not be borne by the buyer.

  2. Conclusion of agreement:
    The agreement is binding on both parties when the buyer has sent his order to the seller.

    However, the agreement is not binding if there has been a clerical or typing error in the offer from the seller in the ordering solution in the online store or in the buyer's order, and the other party realized or should have realized that there was such an error.

  3. Payments:
    In our online store, we give you the opportunity to choose between payment by credit card or Vipps. The seller can demand payment for the item from the time it is sent from the seller to the buyer.

    If the buyer uses a credit/debit card or vipps for payment, the seller can reserve the purchase price when ordering. The card/amount will be charged on the same day as the item is shipped.

When paying by invoice, the invoice to the buyer is issued upon shipment of the goods. The payment deadline is stated on the invoice and is a minimum of 14 days from receipt.

Buyers under the age of 18 cannot pay by subsequent invoice. Buyers under the age of 18 cannot pay by subsequent invoice.

Prices are quoted in Norwegian kroner.

6. Delivery:
Delivery is deemed to have taken place when the buyer, or his representative, has taken possession of the product.
If the time of delivery is not stated in the ordering solution, the seller must deliver the goods to the buyer without undue delay and no later than 30 days after the order from the customer. The goods shall be delivered to the buyer unless otherwise agreed between the parties.

7. The risk of the goods:
The risk for the goods passes to the buyer when he, or the buyer's representative, has received the goods delivered in accordance with section 5.

8. Right of withdrawal:
As a customer with us, you always have a 14-day right of withdrawal on your purchase in accordance with the Norwegian Right of Withdrawal Act.

The Buyer must notify the Seller of use of the right of withdrawal within 14 days of the deadline starting to run. The deadline includes all calendar days. If the deadline ends on a Saturday, public holiday or bank holiday, the deadline is extended to the nearest working day.

The withdrawal period is deemed to have been complied with if notification is sent before the expiry of the period. The buyer has the burden of proof that the right of withdrawal has been exercised, and the notification should therefore be in writing (withdrawal form, e-mail or letter).

The cooling-off period starts to run:

  • In the case of purchases of individual items, the withdrawal period will run from the day after the item(s) are received.
  • If a subscription is sold, or if the agreement involves regular delivery of identical goods, the deadline runs from the day after the first shipment is received.
  • If the purchase consists of several deliveries, the withdrawal period will run from the day after the last delivery is received.

The withdrawal period is extended to 12 months after the expiry of the original deadline if the seller fails to inform the consumer prior to the conclusion of the contract that there is a right of withdrawal and a standardized withdrawal form. The same applies if the seller fails to provide information about the terms, deadlines and procedure for exercising the right of withdrawal. If the trader provides the information during these 12 months, the withdrawal period still expires 14 days after the day the buyer received the information.

If the right of withdrawal is exercised, the goods must be returned to the seller without undue delay and no later than 14 days after notification of the right of withdrawal has been given. The Buyer covers the direct costs of returning the goods, unless otherwise agreed or the Seller has failed to state that the Buyer shall cover the return costs. The seller cannot set a fee for the buyer's use of the right of withdrawal.

The Buyer may try or test the goods in a proper manner to determine the nature, characteristics and function of the goods, without the right of withdrawal lapsing. If sampling or testing of the goods goes beyond what is prudent and necessary, the buyer may be liable for any reduced value of the goods.

The Seller is obliged to refund the purchase price to the Buyer without undue delay, and no later than 14 days after the Seller was notified of the Buyer's decision to exercise the right of withdrawal. The Seller has the right to withhold payment until he/she has received the goods from the Buyer, or until the Buyer has presented documentation that the goods have been returned.

We do not require the product to be returned in its original packaging, but make sure it is properly packaged. Once we have received the return, you will be refunded what you have paid for the item. Shipping costs for returns must be paid by you and will not be refunded.

Please note that items can NOT be sent back to Octavian Forlag in cash on delivery. They will not be picked up.

The withdrawal form must be completed and enclosed with the return shipment.
You can download the form here {link to download form}

Send the return to the following address:
Octavian Publishing House
Leirvikneset 6
5179 Godvik

9. Delay and non-delivery - buyers' rights and deadline for reporting claims
If the seller does not deliver the goods or delivers them too late in accordance with the agreement between the parties, and this is not due to the buyer or circumstances on the buyer's side, the buyer may, in accordance with the rules in Chapter 5 of the Consumer Purchase Act, under the circumstances withhold the purchase priceClaim. fulfillment, heave the agreement and/or require replacement from the seller.

When claiming remedies for breach of contract, the notification should be in writing (e.g. e-mail) for reasons of evidence.

Fulfillment:
The Buyer may maintain the purchase and demand performance from the Seller. However, the Buyer may not demand performance if there is an obstacle that the Seller cannot overcome, or if performance would entail such a great inconvenience or cost for the Seller that it is significantly disproportionate to the Buyer's interest in the Seller performing. Should the difficulties disappear within a reasonable time, the buyer may still demand performance.

The buyer loses his or her right to demand performance if he or she waits an unreasonably long time to submit the claim.

Lifting:
If the seller does not deliver the goods at the time of delivery, the buyer shall encourage the seller to deliver within a reasonable additional deadline for fulfillment. If the seller does not deliver the goods within the additional deadline, the buyer may cancel the purchase.

However, the Buyer may cancel the purchase immediately if the Seller refuses to deliver the goods. The same applies if delivery at the agreed time was decisive for the conclusion of the agreement, or if the Buyer has informed the Seller that the time of delivery is decisive.

If the item is delivered after the additional deadline set by the consumer or after the time of delivery that was decisive for the conclusion of the agreement, a claim for rescission must be asserted within a reasonable time after the buyer became aware of the delivery.

Replacement:
The Buyer may claim compensation for any loss suffered as a result of the delay. However, this does not apply if the Seller proves that the delay is due to an obstacle beyond the Seller's control that could not reasonably have been taken into account at the time of the agreement, avoided, or overcome the consequences of.

10. Defects in the goods - the buyer's rights and complaint deadline
If there is a defect in the goods, the buyer must, within a reasonable time after it was discovered or should have been discovered, notify the seller that he or she will refer to the defect. The buyer has always made a timely complaint if it occurs within 2 months of the defect being discovered or should have been discovered. Complaints can be made no later than two years after the buyer took possession of the goods. If the goods or parts of them are intended to last significantly longer than two years, the complaint period is five years.

If the goods have a defect and this is not due to the buyer or circumstances on the buyer's side, the buyer may, in accordance with the rules in Chapter 6 of the Consumer Purchase Act, under the circumstances withhold the purchase price, choose between rectification and redeliveryClaim. price reductiondemand termination of the agreement and/or demand compensation from the seller.

Complaints to the seller should be made in writing or by e-mail to post@octavianforlag.no.
State your order number and why you want to complain about the item. Please attach pictures of the damaged book.

Correction or replacement:
The Buyer may choose between demanding that the defect be rectified or delivery of equivalent goods. The Seller may nevertheless oppose the Buyer's claim if the implementation of the claim is impossible or causes the Seller unreasonable costs. Rectification or replacement must be carried out within a reasonable time. In principle, the Seller is not entitled to make more than two attempts to remedy the same defect.

Price reduction:
The buyer can demand an appropriate price reduction if the item is not corrected or redelivered. This means that the ratio between the reduced price and the agreed price corresponds to the ratio between the value of the item in defective and contractual condition. If there are special reasons to do so, the price reduction may instead be set equal to the significance of the defect for the buyer.

Lifting:
If the goods have not been rectified or replaced, the buyer may also cancel the purchase if the defect is not insignificant.


11. Personal data:
The data controller for collected personal data is the seller. Unless the Buyer consents otherwise, the Seller may, in accordance with the Personal Data Act, only collect and store the personal data that is necessary for the Seller to fulfill its obligations under the agreement. The buyer's personal data will only be disclosed to others if it is necessary for the seller to carry out the agreement with the buyer, or in statutory cases.

  1. Conflict resolution:
    Complaints should be addressed to the seller within a reasonable time, cf. sections 9 and 10. The parties shall attempt to resolve any disputes amicably. If this is unsuccessful, the buyer may contact the Norwegian Consumer Authority for mediation. The Norwegian Consumer Authority can be contacted by telephone on 23 400 600 orwww.forbrukertilsynet.no.

The European Commission's complaints portal can also be used if you wish to lodge a complaint.
This is particularly relevant if you are a consumer living in another EU country. The complaint is filed here: http://ec.europa.eu/odr.